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RETURN POLICY

IF YOU ARE NOT FULLY SATISFIED WITH YOUR PRODUCTS YOU MAY RETURN YOUR ORDER WITHIN 30 DAYS OF RECEIVING IT. WE OFFER A REFUND SERVICE GIVEN THE FOLLOWING CONDITIONS:

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  • ALL ITEMS MUST BE UNUSED.

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  • CLOTHING MUST BE UNWORN, UNWASHED AND IN ORIGINAL PACKAGING WITH ALL TAGS ATTACHED. ONCE CLOTHING HAS BEEN WORN AND/OR WASHED IT CANNOT BE RETURNED OR EXCHANGED.

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  • ITEMS MUST BE SENT BACK WITHIN 30 CALENDAR DAYS FROM THE DATE OF YOU RECEIVING YOUR ORDER.

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  • THE CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURNING THE PRODUCTS UNLESS IT IS FAULTY OR INCORRECT.

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  • YOU MUST CONTACT US TO REGISTER YOUR RETURN, PACKAGES SENT BACK WITHOUT FIRST CONTACTING US MAY NOT BE REFUNDED.

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  • ORIGINAL SHIPPING FEE IS NON-REFUNDABLE.

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  • FRAGRANCES CAN BE RETURNED OR EXCHANGED IF THE ORIGINAL PACKAGING IS FULLY INTACT WITH UNBROKEN SEALS. THE FRAGRANCE CAN NOT BE RETURNED OR EXCHANGED IF IT HAS BEEN SPRAYED.

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REGISTER YOUR RETURN

REGISTER YOUR RETURN BY SENDING US A MESSAGE VIA THE "CONTACT US" TAB OR DIRECTLY TO JL@OFFICIALGOSO.COM

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PLEASE INCLUDE THE FOLLOWING INFORMATION:

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  • SUBJECT: RETURN / ORDER # / COUNTRY / NAME

  • PRODUCT/S YOU WISH TO RETURN

  • REASON FOR RETURN

  • FILL OUT THE RETURN FORM THAT CAME WITH YOUR PACKAGE

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EXCHANGES

WE OFFER AN EXCHANGE SERVICE IF YOU WISH TO CHANGE SIZE OR COLOR IN THE EU. THE PRODUCT YOU WISH TO EXCHANGE MUST FULFILL THE SAME REQUIREMENTS AS OF A RETURN, STATED ABOVE.

REGISTER YOUR EXCHANGE BY SENDING US A MESSAGE VIA THE "CONTACT US" TAB OR DIRECTLY TO JL@OFFICIALGOSO.COM

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PLEASE INCLUDE THE FOLLOWING INFORMATION:

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  • SUBJECT: EXCHANGE / ORDER # / COUNTRY / NAME

  • PRODUCT/S YOU WISH TO EXCHANGE AND WHICH PRODUCT YOU WISH TO RECEIVE

  • FILL OUT THE RETURN FORM THAT CAME WITH YOUR PACKAGE

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FAULTY OR INCORRECT PRODUCTS

ON THE RARE OCCASION THAT YOU RECEIVE THE WRONG PRODUCT OR A FAULTY ONE PLEASE SEND US A MESSAGE VIA THE "CONTACT US" TAB OR DIRECTLY TO JL@OFFICIALGOSO.COM

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PLEASE INCLUDE THE FOLLOWING INFORMATION:

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  • SUBJECT: RECLAIM / ORDER # / COUNTRY / NAME

  • PRODUCT/S ISSUE

  • DESCRIPTION OF THE PROBLEM

  • PICTURE EVIDENCE ATTACHMENT OF THE ISSUE (E.G. PHOTO OF FAULT OR THE WRONG ITEM IN ITS PACKAGING

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IF YOU HAVE ANY QUESTIONS, PLEASE SEND US A MESSAGE VIA THE "CONTACT US" TAB OR DIRECTLY TO JL@OFFICIALGOSO.COM

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